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Project Portfolio
Project Planning
Task Management
Agile, Kanban & Scrum
Time Tracking System
Team Collaboration
Amazon Connect is a cloud-based Contact Center as a Service (CCaaS) provided by Amazon Web Services (AWS). It enables businesses to deliver reliable, scalable, and intelligent customer service across voice, chat, and tasks, without managing infrastructure.
- Omnichannel support: Handle voice, chat, and task routing in a single, unified interface.
- AI-powered services: Integrate with Amazon Lex (chatbots), Polly (text-to-speech), and Contact Lens (real-time analytics).
- Real-time and historical analytics: Monitor performance, track sentiment, and gain insights with Contact Lens and Amazon QuickSight.
- Customer Support Centers
- Sales and Telemarketing
- Help Desks (IT, HR)
- Government and Utility Services
- Appointment Booking Lines
- Amazon Lex for intelligent voice/chat bots
- AWS Lambda for business logic
- Amazon S3 for call recordings
- Amazon Kinesis for real-time event streaming
- Amazon DynamoDB / RDS for customer data storage
- Reduce operational costs
- Launch globally within minutes
- Enhance customer experience with AI
- Monitor and improve agent performance
